Enterprise Monitoring as a Service
Enterprise Monitoring as a Service
Enterprise Monitoring as a Service (EMaaS) delivers the latest patient monitoring software with a predictable spend through a flexible, long-term subscription service.
EMaaS enterprise-wide subscription services provide the latest monitoring software with a predictable spend. A dedicated team delivers intensive, clinical and technical services to advance your staff’s capabilities and analyzes performance across care settings to help you achieve your organization’s patient monitoring utilization, adoption and adherence goals.This flexible service offers different monitoring system ownership levels (shared or Philips-owned) and different financial models (pay-per-use or a mix of upfront costs and a subscription model), based on your preference.
- A standardized technology platform and its management
- Clinical services that flex to your changing needs
- Ongoing planning and performance management services
Demonstrated results in giving time back to care
Gain access to critical patient monitoring capabilities aligned to your goals
Philips supplies the patient monitoring applications and services you, so your effort goes down, but your efficiencies go up.
- Dynamic clinical and technical expertise to meet changing needs
- Customer success delivery management with ongoing support for the subscription
- Clinical and technical implementation services for upgrades
- 24x7 remote support for quick troubleshooting
- Online education and optional clinical onsite education service
- Continual planning and performance management
Realize truly integrated, optimized monitoring systems
EMaaS provides access to patient monitoring and support capabilities while partnering on long-term initiatives, such as care delivery quality, operational improvements and financial predictability.
- Clinical and technical educational support services are available to accelerate adoption and keep clinicians and IT/Biomeds up to date.
- A modern monitoring system lets you stay compatible and consistent across your organization.
- The partnership approach ensures that KPIs are met in a predictable, strategic way.
A model based on continuous improvement
Our process of keeping your technology up-to-date starts by meeting you where you are today. Then, we help you improve at the level and pace that works best for you.
Why shift from an ownership to a subscription model?
If you own your patient monitoring system and it breaks, you must pay to replace it and deal with unexpected downtime and disruptions to workflows. An as-a-service model, on the other hand:
- Relieves the burden of technology management with a flexible level of system support and security
- Offers a more holistic approach to your monitoring needs with a focus on improving outcomes
- Shares common purpose, risk and accountability
- Delivers ongoing strategic improvements and long-term success
Choose a pay-per-use plan or a mix of upfront costs and a subscription model
You can choose a financial arrangement that suits your preference and goals.
- In EMaaS 180, you share ownership and management of your monitoring system with us, and you can leverage the depreciation of your hardware. The service is delivered through a mix of upfront costs and a subscription model.
- In EMaaS 360, Philips fully owns and takes responsibility for managing your monitoring system. The service is delivered through a pay-per-use subscription
This is a first-of-its-kind partnership between a healthcare organization and a vendor, and we’re taking advantage of the opportunity to innovate together.
Mike Garcia
Senior VP & Chief Information Officer
Jackson Health System
Related services
Footnotes
- Case study of the CMU (Central Monitoring Unit) and one telemetry unit (3 Red) at UHKC. Reduction percentage reflects mean documentation time per wavestrip occasion. Results may vary. Pre data collected 2023; post data collected 2024 and 2025.
- Case study of the Lakewood Intensive Care Unit at UHKC. Average 28 alarms vs. 3 alarms per bed day. Results may vary. Data collected 2023.
- Estimated projected time savings from a UHKC case study. 7,374 hours (alarm response time saved) + 8,851 hours (wavestrip export time saved) = 16,225 hours. Results may vary. Pre data collected 2023; post data collected 2024, 2025.
- Case study of all telemetry units at UHKC Hospital Hill and Lakewood campuses. Average 104 alarms vs. 81 alarms per patient per bed day. Results may vary. Data collected 2023.
Disclaimer
Service availability may vary by country.